Terms
Last updated: 16 September 2026
These Terms govern your use of the FRENZY HAUS and FRENZY Magazine websites, editorial content, search, forms, newsletter, shopping functions, affiliate links and, where applicable, purchases made directly through the FRENZY Shop.
Please read these Terms together with our Imprint, Privacy Policy and, where applicable, any separate information concerning withdrawal, returns, delivery or individual products.
Mandatory rights granted by applicable law are not restricted by these Terms.
OPERATOR AND SCOPE
The websites and FRENZY Magazine are operated by:
Noah Cruz
trading as FRENZY HAUS
Email: office@frenzyhaus.com
Website: frenzyhaus.com
Magazine: frenzymagazine.com
FRENZY HAUS is the publishing house behind FRENZY Magazine.
These Terms apply to the use of FRENZY HAUS and FRENZY Magazine websites and digital services.
Where products are sold directly by FRENZY HAUS through the FRENZY Shop, the provisions relating to purchases in these Terms also apply.
Products or services offered by independent third-party retailers, affiliate partners or other external platforms remain subject to the terms of the respective third party.
Separate written agreements may apply where FRENZY HAUS commissions or accepts editorial, photographic, creative, advertising, production or other professional work.
EDITORIAL PURPOSE AND INFORMATION
FRENZY Magazine is an editorial publication covering areas including fashion, music, film and television, beauty, sport, life and culture, art and photography, shopping and related areas of contemporary culture.
Content is provided for purposes including journalism, cultural commentary, criticism, information and entertainment.
FRENZY aims to publish carefully researched and clearly presented editorial work. However, we do not guarantee that every item of information will at all times be complete, current or free from errors.
Information may change after publication. Where appropriate, content may be corrected, updated or removed.
Opinions expressed in interviews, guest contributions, quotations or third-party material are those of the relevant author, contributor or speaker and do not necessarily represent the views of FRENZY HAUS.
Unless expressly stated otherwise, content published by FRENZY does not constitute legal, medical, financial, investment or other professional advice.
PERMITTED USE
You may access and use the websites for lawful personal and non-commercial purposes.
You may share links to publicly accessible FRENZY pages.
Brief quotations may be used where permitted by applicable copyright law, provided that the source is appropriately identified and the quotation is not presented in a misleading context.
Unless FRENZY HAUS has given prior written permission, you may not:
reproduce or republish complete articles;
reproduce complete image series, videos or other substantial editorial works;
systematically copy substantial parts of the websites;
sell or commercially redistribute FRENZY content;
create commercial derivative products from FRENZY content;
use FRENZY editorial content in advertising, merchandising or another publication;
remove copyright, trademark, credit or other rights notices; or
falsely represent that FRENZY HAUS has approved, sponsored or endorsed your use.
Mandatory statutory rights and exceptions remain unaffected.
INTELLECTUAL PROPERTY
The websites, their design, layout, FRENZY and FRENZY HAUS names and branding, articles, photographs, graphics, illustrations, video, audio, databases and other protected materials may be protected by copyright, trademark and related intellectual-property laws.
Depending on the material, rights may belong to:
Noah Cruz;
FRENZY HAUS;
authors and contributors;
photographers;
artists;
production companies;
agencies;
brands;
licensors; or
other third-party rights holders.
Access to the websites does not transfer ownership of any intellectual-property rights to you.
Third-party names, trademarks, photographs, videos, artwork and other protected material remain the property of their respective rights holders.
Nothing in these Terms limits statutory rights of quotation, reporting, parody, criticism or other mandatory copyright exceptions where applicable.
AUTOMATED ACCESS, SCRAPING AND TEXT AND DATA MINING
Except where mandatory law provides otherwise, you may not use bots, scrapers, crawlers or similar automated systems to:
systematically extract or bulk-download FRENZY content;
reproduce or republish substantial portions of the websites;
commercially exploit FRENZY content or databases;
circumvent access restrictions or technical protection measures;
interfere with or overload the websites;
systematically monitor the websites for commercial exploitation; or
use protected FRENZY content to train, develop or improve a commercial artificial-intelligence model without prior permission where such use requires authorisation.
Ordinary indexing by general-purpose search engines is permitted unless applicable technical instructions indicate otherwise.
To the extent permitted by applicable law and to the extent that FRENZY HAUS holds the relevant rights, FRENZY HAUS reserves the rights of use for text and data mining pursuant to Section 44b(3) of the German Copyright Act (UrhG).
This statement does not replace any machine-readable reservation required by law.
EDITORIAL SUBMISSIONS AND MESSAGES
You may submit pitches, portfolios, photographs, written material, video, links or other material to FRENZY through designated contact or submission channels.
You retain ownership of material that you submit.
By submitting material, you confirm that:
you have the necessary rights and permissions to submit it;
submission and review of the material do not unlawfully infringe the rights of another person; and
information you provide is not knowingly unlawful or misleading.
By submitting material, you grant FRENZY HAUS a limited, non-exclusive, royalty-free licence to receive, store, internally reproduce and review the material solely for purposes connected with evaluating the submission, communicating with you and administering the editorial process.
Submitting material does not automatically grant FRENZY HAUS the right to publish, advertise, distribute or commercially exploit it.
Publication or broader commercial use will require a separate agreement or other appropriate permission where legally necessary.
Unsolicited submissions may not be returned.
Unless confidentiality has been expressly agreed in advance, unsolicited submissions should not be treated as confidential.
PROHIBITED CONDUCT
You must not use FRENZY websites, services or forms to:
violate applicable law;
infringe copyright, trademark, privacy, personality, publicity or other rights;
impersonate another person or organisation;
submit material that you are not legally entitled to submit;
distribute malware, malicious code or spam;
attempt unauthorised access to systems, accounts or data;
interfere with website security or functionality;
circumvent technical restrictions;
collect personal data without appropriate authority;
misrepresent an affiliation with FRENZY HAUS or FRENZY Magazine;
remove copyright, trademark or attribution notices; or
use published contact details for unlawful or abusive unsolicited communications.
FRENZY HAUS may remove submissions, restrict access or take appropriate technical or legal measures where there are reasonable grounds to believe that these Terms or applicable law have been breached.
NEWSLETTER
Subscription to a FRENZY newsletter is voluntary.
Newsletters may contain:
editorial updates;
new stories and features;
selected recommendations;
FRENZY announcements;
events;
products;
commercial partnerships; or
other relevant FRENZY content.
You may unsubscribe at any time by using the unsubscribe mechanism provided in the newsletter or by contacting FRENZY HAUS.
Newsletter-related processing of personal data is explained in our Privacy Policy.
FRENZY HAUS may modify the frequency, format or content of a newsletter, temporarily suspend it or discontinue it.
Subscription does not create an entitlement to receive any particular newsletter, story, offer or type of content.
FRENZY SHOP
FRENZY HAUS may sell magazines, clothing, merchandise and other products directly through the FRENZY Shop.
Where a product is expressly identified as being sold by FRENZY HAUS, the purchase contract is concluded between the customer and:
Noah Cruz
trading as FRENZY HAUS
Email: office@frenzyhaus.com
The presentation of products in the online shop generally does not constitute a legally binding offer unless expressly stated otherwise.
By completing the checkout process and submitting an order using the designated payment-obligation button, you submit a binding offer to purchase the products contained in your order.
Receipt of an automated order confirmation does not necessarily constitute acceptance of the order unless the confirmation expressly states that the contract has been accepted.
A contract is concluded when FRENZY HAUS expressly accepts the order, confirms dispatch or otherwise accepts the order in accordance with the checkout process.
Before submitting an order, you will be able to review the information entered and correct input errors using the functions provided during checkout.
PRICES AND PAYMENT
The prices displayed for products are the prices applicable at the time of the order.
Where required by law, displayed consumer prices include applicable value added tax and other price components.
Any additional delivery, shipping or other charges will be shown separately where applicable before the order is submitted.
Available payment methods are displayed during checkout.
Payment processing may be provided by Shopify or independent payment providers.
Where a payment provider is used, additional terms of that provider may apply to the payment service itself.
FRENZY HAUS reserves the right to correct obvious pricing or technical errors before accepting an order.
Nothing in this section affects rights arising from an already concluded contract or mandatory consumer law.
DELIVERY
Products are delivered to the destinations and using the delivery methods shown during checkout.
Any delivery times displayed are estimates unless a binding delivery date has expressly been agreed.
Delivery times may vary depending on destination, product availability, production requirements and the shipping provider.
Where products are offered as pre-orders or made available only after a stated release date, this will be indicated on the relevant product page or during checkout.
If delivery becomes impossible, FRENZY HAUS will inform the customer and refund payments already made for the affected product where required by law.
Customers are responsible for providing accurate and complete delivery information.
RIGHT OF WITHDRAWAL FOR CONSUMERS
If you are a consumer and purchase goods from FRENZY HAUS through distance selling, you generally have a statutory right of withdrawal in accordance with applicable German and European consumer law.
The statutory withdrawal period is generally 14 days.
For purchases of goods, the withdrawal period generally begins when you or a third party designated by you who is not the carrier receives the goods, subject to the statutory rules applying to orders containing multiple goods or partial deliveries.
Details concerning the right of withdrawal, how to exercise it, any applicable exceptions and the statutory model withdrawal form are provided separately in our Withdrawal Policy / Instructions on Withdrawal.
The statutory right of withdrawal may not apply in certain cases provided by law, including certain goods made according to customer specifications or clearly personalised for the customer.
Nothing in these Terms restricts a statutory withdrawal right.
German law generally grants consumers a 14-day withdrawal right for distance contracts, subject to statutory exceptions.
RETURNS AND REFUNDS
Statutory consumer rights remain unaffected by any voluntary return policy offered by FRENZY HAUS.
Where you validly exercise a statutory right of withdrawal, refunds and returns will be handled in accordance with the applicable statutory requirements and the information contained in our Withdrawal Policy.
Separate conditions may apply to voluntary returns that go beyond statutory rights.
A voluntary return policy does not restrict rights arising from defective products, statutory warranty rights or other mandatory consumer protections.
PRODUCT INFORMATION AND AVAILABILITY
We aim to present product descriptions, photographs, dimensions, colours and other characteristics as accurately as reasonably possible.
However, the appearance of colours and other visual characteristics may vary depending on the user's screen, device or display settings.
Minor differences that do not constitute a defect under applicable law may occur.
Product availability may change.
Placing a product in a shopping cart does not reserve that product unless expressly stated otherwise.
Where a product becomes unavailable after an order has been submitted, we will inform the customer and handle the affected order in accordance with applicable law.
STATUTORY WARRANTY RIGHTS
Consumers purchasing goods directly from FRENZY HAUS are entitled to the statutory rights relating to defects under applicable law.
These statutory rights are not restricted by these Terms.
Any additional manufacturer's guarantee or voluntary commercial guarantee applies only according to its stated conditions and does not replace statutory rights.
RETENTION OF TITLE
Where permitted by law, goods supplied by FRENZY HAUS remain the property of FRENZY HAUS until the purchase price has been paid in full.
AFFILIATE LINKS AND EXTERNAL SHOPPING
Some shopping links published by FRENZY may lead to independent retailers rather than the FRENZY Shop.
Some of these may be affiliate links.
If you follow an affiliate link or complete a purchase with an external retailer, FRENZY HAUS may receive a commission from the retailer or affiliate network.
Where legally required, commercial relationships will be identified appropriately.
For an external purchase, the external retailer, rather than FRENZY HAUS, is generally the seller and contracting party.
The external retailer determines matters including:
final prices;
payment;
product availability;
delivery;
returns;
refunds;
warranties; and
other contractual conditions.
Questions concerning an external order should therefore be directed to that retailer.
Affiliate relationships do not automatically determine FRENZY's editorial coverage, and editorial content remains subject to FRENZY's editorial judgement.
THIRD-PARTY LINKS, EMBEDS AND SERVICES
The websites may contain links to or embedded content from retailers, social-media platforms, streaming services and other independent third parties.
A link or embed does not by itself mean that FRENZY HAUS owns, controls or formally endorses the relevant provider.
Where you leave a FRENZY website or activate a third-party service, the third party's own terms, policies and legal notices may apply.
FRENZY HAUS is not responsible for independent third-party products, contracts or services.
Nothing in this provision excludes responsibility that cannot legally be excluded.
ADVERTISING AND SPONSORED CONTENT
FRENZY may display advertising, sponsored editorial content, affiliate content, brand partnerships or other commercial communications.
Advertising or sponsored content will be identified where required by applicable law.
Commercial relationships do not transfer responsibility for a third party's products or services to FRENZY HAUS unless FRENZY HAUS itself is expressly identified as the seller or service provider.
Statements made by an advertiser concerning its own products or services remain the responsibility of that advertiser, subject to applicable law.
AVAILABILITY, CHANGES AND ACCESS
FRENZY HAUS may update, correct, move, archive or remove editorial content and may modify website functions.
Continuous, uninterrupted or error-free access to the websites cannot be guaranteed.
Availability may be affected by:
maintenance;
hosting incidents;
technical failures;
security events;
updates;
third-party services; or
circumstances outside FRENZY HAUS's reasonable control.
We may temporarily restrict access where reasonably necessary for maintenance, security or legal reasons.
CHANGES TO THESE TERMS
These Terms may be updated where reasonably necessary to reflect changes to:
the websites;
FRENZY services;
shop functionality;
technical systems;
business operations; or
applicable law.
The current version and its date will be made available on this page.
Changes do not retroactively alter contracts already concluded unless this is legally permitted and the applicable requirements have been satisfied.
Where additional notice or consent is legally required, the relevant requirements will be observed.
LIABILITY
FRENZY HAUS is liable without limitation:
in cases of intent or gross negligence;
for injury to life, body or health;
where liability is mandatory under the German Product Liability Act;
where a guarantee has expressly been assumed; and
in other cases where liability cannot lawfully be excluded or limited.
In cases of slight negligence, FRENZY HAUS is liable for breach of essential contractual obligations whose fulfilment is necessary for proper performance of the contract and on whose fulfilment the other party may regularly rely.
In such cases, liability is limited to the damage that was foreseeable and typical for the relevant contractual relationship, to the extent permitted by law.
Liability for slight negligence is otherwise excluded to the extent permitted by applicable law.
Mandatory statutory liability and mandatory consumer rights remain unaffected.
Independent third-party retailers, platforms and service providers remain responsible for their own contracts, products and services.
FORCE MAJEURE
FRENZY HAUS is not responsible for delays or failures to perform obligations to the extent caused by circumstances outside its reasonable control, provided that this does not restrict mandatory statutory rights.
Such circumstances may include serious technical outages, natural events, transport disruptions, industrial action, governmental measures or failures of essential third-party infrastructure.
Where such circumstances affect a consumer purchase, statutory rights concerning performance, cancellation and reimbursement remain unaffected.
GOVERNING LAW AND CONSUMER PROTECTION
German law applies.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
If you are a consumer whose habitual residence is outside Germany, this choice of law does not deprive you of mandatory consumer protections that would apply under the law of your country of habitual residence where those protections cannot lawfully be excluded by agreement.
Nothing in these Terms limits mandatory rights provided by applicable consumer-protection law.
JURISDICTION
The courts determined by applicable procedural law have jurisdiction.
These Terms do not establish an exclusive German place of jurisdiction for consumers where such an agreement would not be legally permitted.
Where the contracting party is a merchant, legal person under public law or special fund under public law, a jurisdiction agreement may apply to the extent permitted by law.
SEVERABILITY
If an individual provision of these Terms is wholly or partially invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law.
The applicable statutory provision takes the place of the invalid or unenforceable provision.
Nothing in this clause is intended to preserve or rewrite a contractual term that is invalid under mandatory consumer law.
NO WAIVER
A delay or failure by FRENZY HAUS to exercise a right does not constitute a waiver of that right.
A waiver is effective only where legally valid and clearly expressed.
CONTACT
Questions concerning these Terms, the FRENZY Shop or the use of our websites may be directed to:
Noah Cruz
FRENZY HAUS
Email: office@frenzyhaus.com
Website: frenzyhaus.com
© 2026 Frenzy Haus. All rights reserved.
Terms
Terms
Last updated: 16 September 2026
These Terms govern your use of the FRENZY HAUS and FRENZY Magazine websites, editorial content, search, forms, newsletter, shopping functions, affiliate links and, where applicable, purchases made directly through the FRENZY Shop.
Please read these Terms together with our Imprint, Privacy Policy and, where applicable, any separate information concerning withdrawal, returns, delivery or individual products.
Mandatory rights granted by applicable law are not restricted by these Terms.
OPERATOR AND SCOPE
The websites and FRENZY Magazine are operated by:
Noah Cruz
trading as FRENZY HAUS
Email: office@frenzyhaus.com
Website: frenzyhaus.com
Magazine: frenzymagazine.com
FRENZY HAUS is the publishing house behind FRENZY Magazine.
These Terms apply to the use of FRENZY HAUS and FRENZY Magazine websites and digital services.
Where products are sold directly by FRENZY HAUS through the FRENZY Shop, the provisions relating to purchases in these Terms also apply.
Products or services offered by independent third-party retailers, affiliate partners or other external platforms remain subject to the terms of the respective third party.
Separate written agreements may apply where FRENZY HAUS commissions or accepts editorial, photographic, creative, advertising, production or other professional work.
EDITORIAL PURPOSE AND INFORMATION
FRENZY Magazine is an editorial publication covering areas including fashion, music, film and television, beauty, sport, life and culture, art and photography, shopping and related areas of contemporary culture.
Content is provided for purposes including journalism, cultural commentary, criticism, information and entertainment.
FRENZY aims to publish carefully researched and clearly presented editorial work. However, we do not guarantee that every item of information will at all times be complete, current or free from errors.
Information may change after publication. Where appropriate, content may be corrected, updated or removed.
Opinions expressed in interviews, guest contributions, quotations or third-party material are those of the relevant author, contributor or speaker and do not necessarily represent the views of FRENZY HAUS.
Unless expressly stated otherwise, content published by FRENZY does not constitute legal, medical, financial, investment or other professional advice.
PERMITTED USE
You may access and use the websites for lawful personal and non-commercial purposes.
You may share links to publicly accessible FRENZY pages.
Brief quotations may be used where permitted by applicable copyright law, provided that the source is appropriately identified and the quotation is not presented in a misleading context.
Unless FRENZY HAUS has given prior written permission, you may not:
reproduce or republish complete articles;
reproduce complete image series, videos or other substantial editorial works;
systematically copy substantial parts of the websites;
sell or commercially redistribute FRENZY content;
create commercial derivative products from FRENZY content;
use FRENZY editorial content in advertising, merchandising or another publication;
remove copyright, trademark, credit or other rights notices; or
falsely represent that FRENZY HAUS has approved, sponsored or endorsed your use.
Mandatory statutory rights and exceptions remain unaffected.
INTELLECTUAL PROPERTY
The websites, their design, layout, FRENZY and FRENZY HAUS names and branding, articles, photographs, graphics, illustrations, video, audio, databases and other protected materials may be protected by copyright, trademark and related intellectual-property laws.
Depending on the material, rights may belong to:
Noah Cruz;
FRENZY HAUS;
authors and contributors;
photographers;
artists;
production companies;
agencies;
brands;
licensors; or
other third-party rights holders.
Access to the websites does not transfer ownership of any intellectual-property rights to you.
Third-party names, trademarks, photographs, videos, artwork and other protected material remain the property of their respective rights holders.
Nothing in these Terms limits statutory rights of quotation, reporting, parody, criticism or other mandatory copyright exceptions where applicable.
AUTOMATED ACCESS, SCRAPING AND TEXT AND DATA MINING
Except where mandatory law provides otherwise, you may not use bots, scrapers, crawlers or similar automated systems to:
systematically extract or bulk-download FRENZY content;
reproduce or republish substantial portions of the websites;
commercially exploit FRENZY content or databases;
circumvent access restrictions or technical protection measures;
interfere with or overload the websites;
systematically monitor the websites for commercial exploitation; or
use protected FRENZY content to train, develop or improve a commercial artificial-intelligence model without prior permission where such use requires authorisation.
Ordinary indexing by general-purpose search engines is permitted unless applicable technical instructions indicate otherwise.
To the extent permitted by applicable law and to the extent that FRENZY HAUS holds the relevant rights, FRENZY HAUS reserves the rights of use for text and data mining pursuant to Section 44b(3) of the German Copyright Act (UrhG).
This statement does not replace any machine-readable reservation required by law.
EDITORIAL SUBMISSIONS AND MESSAGES
You may submit pitches, portfolios, photographs, written material, video, links or other material to FRENZY through designated contact or submission channels.
You retain ownership of material that you submit.
By submitting material, you confirm that:
you have the necessary rights and permissions to submit it;
submission and review of the material do not unlawfully infringe the rights of another person; and
information you provide is not knowingly unlawful or misleading.
By submitting material, you grant FRENZY HAUS a limited, non-exclusive, royalty-free licence to receive, store, internally reproduce and review the material solely for purposes connected with evaluating the submission, communicating with you and administering the editorial process.
Submitting material does not automatically grant FRENZY HAUS the right to publish, advertise, distribute or commercially exploit it.
Publication or broader commercial use will require a separate agreement or other appropriate permission where legally necessary.
Unsolicited submissions may not be returned.
Unless confidentiality has been expressly agreed in advance, unsolicited submissions should not be treated as confidential.
PROHIBITED CONDUCT
You must not use FRENZY websites, services or forms to:
violate applicable law;
infringe copyright, trademark, privacy, personality, publicity or other rights;
impersonate another person or organisation;
submit material that you are not legally entitled to submit;
distribute malware, malicious code or spam;
attempt unauthorised access to systems, accounts or data;
interfere with website security or functionality;
circumvent technical restrictions;
collect personal data without appropriate authority;
misrepresent an affiliation with FRENZY HAUS or FRENZY Magazine;
remove copyright, trademark or attribution notices; or
use published contact details for unlawful or abusive unsolicited communications.
FRENZY HAUS may remove submissions, restrict access or take appropriate technical or legal measures where there are reasonable grounds to believe that these Terms or applicable law have been breached.
NEWSLETTER
Subscription to a FRENZY newsletter is voluntary.
Newsletters may contain:
editorial updates;
new stories and features;
selected recommendations;
FRENZY announcements;
events;
products;
commercial partnerships; or
other relevant FRENZY content.
You may unsubscribe at any time by using the unsubscribe mechanism provided in the newsletter or by contacting FRENZY HAUS.
Newsletter-related processing of personal data is explained in our Privacy Policy.
FRENZY HAUS may modify the frequency, format or content of a newsletter, temporarily suspend it or discontinue it.
Subscription does not create an entitlement to receive any particular newsletter, story, offer or type of content.
FRENZY SHOP
FRENZY HAUS may sell magazines, clothing, merchandise and other products directly through the FRENZY Shop.
Where a product is expressly identified as being sold by FRENZY HAUS, the purchase contract is concluded between the customer and:
Noah Cruz
trading as FRENZY HAUS
Email: office@frenzyhaus.com
The presentation of products in the online shop generally does not constitute a legally binding offer unless expressly stated otherwise.
By completing the checkout process and submitting an order using the designated payment-obligation button, you submit a binding offer to purchase the products contained in your order.
Receipt of an automated order confirmation does not necessarily constitute acceptance of the order unless the confirmation expressly states that the contract has been accepted.
A contract is concluded when FRENZY HAUS expressly accepts the order, confirms dispatch or otherwise accepts the order in accordance with the checkout process.
Before submitting an order, you will be able to review the information entered and correct input errors using the functions provided during checkout.
PRICES AND PAYMENT
The prices displayed for products are the prices applicable at the time of the order.
Where required by law, displayed consumer prices include applicable value added tax and other price components.
Any additional delivery, shipping or other charges will be shown separately where applicable before the order is submitted.
Available payment methods are displayed during checkout.
Payment processing may be provided by Shopify or independent payment providers.
Where a payment provider is used, additional terms of that provider may apply to the payment service itself.
FRENZY HAUS reserves the right to correct obvious pricing or technical errors before accepting an order.
Nothing in this section affects rights arising from an already concluded contract or mandatory consumer law.
DELIVERY
Products are delivered to the destinations and using the delivery methods shown during checkout.
Any delivery times displayed are estimates unless a binding delivery date has expressly been agreed.
Delivery times may vary depending on destination, product availability, production requirements and the shipping provider.
Where products are offered as pre-orders or made available only after a stated release date, this will be indicated on the relevant product page or during checkout.
If delivery becomes impossible, FRENZY HAUS will inform the customer and refund payments already made for the affected product where required by law.
Customers are responsible for providing accurate and complete delivery information.
RIGHT OF WITHDRAWAL FOR CONSUMERS
If you are a consumer and purchase goods from FRENZY HAUS through distance selling, you generally have a statutory right of withdrawal in accordance with applicable German and European consumer law.
The statutory withdrawal period is generally 14 days.
For purchases of goods, the withdrawal period generally begins when you or a third party designated by you who is not the carrier receives the goods, subject to the statutory rules applying to orders containing multiple goods or partial deliveries.
Details concerning the right of withdrawal, how to exercise it, any applicable exceptions and the statutory model withdrawal form are provided separately in our Withdrawal Policy / Instructions on Withdrawal.
The statutory right of withdrawal may not apply in certain cases provided by law, including certain goods made according to customer specifications or clearly personalised for the customer.
Nothing in these Terms restricts a statutory withdrawal right.
German law generally grants consumers a 14-day withdrawal right for distance contracts, subject to statutory exceptions.
RETURNS AND REFUNDS
Statutory consumer rights remain unaffected by any voluntary return policy offered by FRENZY HAUS.
Where you validly exercise a statutory right of withdrawal, refunds and returns will be handled in accordance with the applicable statutory requirements and the information contained in our Withdrawal Policy.
Separate conditions may apply to voluntary returns that go beyond statutory rights.
A voluntary return policy does not restrict rights arising from defective products, statutory warranty rights or other mandatory consumer protections.
PRODUCT INFORMATION AND AVAILABILITY
We aim to present product descriptions, photographs, dimensions, colours and other characteristics as accurately as reasonably possible.
However, the appearance of colours and other visual characteristics may vary depending on the user's screen, device or display settings.
Minor differences that do not constitute a defect under applicable law may occur.
Product availability may change.
Placing a product in a shopping cart does not reserve that product unless expressly stated otherwise.
Where a product becomes unavailable after an order has been submitted, we will inform the customer and handle the affected order in accordance with applicable law.
STATUTORY WARRANTY RIGHTS
Consumers purchasing goods directly from FRENZY HAUS are entitled to the statutory rights relating to defects under applicable law.
These statutory rights are not restricted by these Terms.
Any additional manufacturer's guarantee or voluntary commercial guarantee applies only according to its stated conditions and does not replace statutory rights.
RETENTION OF TITLE
Where permitted by law, goods supplied by FRENZY HAUS remain the property of FRENZY HAUS until the purchase price has been paid in full.
AFFILIATE LINKS AND EXTERNAL SHOPPING
Some shopping links published by FRENZY may lead to independent retailers rather than the FRENZY Shop.
Some of these may be affiliate links.
If you follow an affiliate link or complete a purchase with an external retailer, FRENZY HAUS may receive a commission from the retailer or affiliate network.
Where legally required, commercial relationships will be identified appropriately.
For an external purchase, the external retailer, rather than FRENZY HAUS, is generally the seller and contracting party.
The external retailer determines matters including:
final prices;
payment;
product availability;
delivery;
returns;
refunds;
warranties; and
other contractual conditions.
Questions concerning an external order should therefore be directed to that retailer.
Affiliate relationships do not automatically determine FRENZY's editorial coverage, and editorial content remains subject to FRENZY's editorial judgement.
THIRD-PARTY LINKS, EMBEDS AND SERVICES
The websites may contain links to or embedded content from retailers, social-media platforms, streaming services and other independent third parties.
A link or embed does not by itself mean that FRENZY HAUS owns, controls or formally endorses the relevant provider.
Where you leave a FRENZY website or activate a third-party service, the third party's own terms, policies and legal notices may apply.
FRENZY HAUS is not responsible for independent third-party products, contracts or services.
Nothing in this provision excludes responsibility that cannot legally be excluded.
ADVERTISING AND SPONSORED CONTENT
FRENZY may display advertising, sponsored editorial content, affiliate content, brand partnerships or other commercial communications.
Advertising or sponsored content will be identified where required by applicable law.
Commercial relationships do not transfer responsibility for a third party's products or services to FRENZY HAUS unless FRENZY HAUS itself is expressly identified as the seller or service provider.
Statements made by an advertiser concerning its own products or services remain the responsibility of that advertiser, subject to applicable law.
AVAILABILITY, CHANGES AND ACCESS
FRENZY HAUS may update, correct, move, archive or remove editorial content and may modify website functions.
Continuous, uninterrupted or error-free access to the websites cannot be guaranteed.
Availability may be affected by:
maintenance;
hosting incidents;
technical failures;
security events;
updates;
third-party services; or
circumstances outside FRENZY HAUS's reasonable control.
We may temporarily restrict access where reasonably necessary for maintenance, security or legal reasons.
CHANGES TO THESE TERMS
These Terms may be updated where reasonably necessary to reflect changes to:
the websites;
FRENZY services;
shop functionality;
technical systems;
business operations; or
applicable law.
The current version and its date will be made available on this page.
Changes do not retroactively alter contracts already concluded unless this is legally permitted and the applicable requirements have been satisfied.
Where additional notice or consent is legally required, the relevant requirements will be observed.
LIABILITY
FRENZY HAUS is liable without limitation:
in cases of intent or gross negligence;
for injury to life, body or health;
where liability is mandatory under the German Product Liability Act;
where a guarantee has expressly been assumed; and
in other cases where liability cannot lawfully be excluded or limited.
In cases of slight negligence, FRENZY HAUS is liable for breach of essential contractual obligations whose fulfilment is necessary for proper performance of the contract and on whose fulfilment the other party may regularly rely.
In such cases, liability is limited to the damage that was foreseeable and typical for the relevant contractual relationship, to the extent permitted by law.
Liability for slight negligence is otherwise excluded to the extent permitted by applicable law.
Mandatory statutory liability and mandatory consumer rights remain unaffected.
Independent third-party retailers, platforms and service providers remain responsible for their own contracts, products and services.
FORCE MAJEURE
FRENZY HAUS is not responsible for delays or failures to perform obligations to the extent caused by circumstances outside its reasonable control, provided that this does not restrict mandatory statutory rights.
Such circumstances may include serious technical outages, natural events, transport disruptions, industrial action, governmental measures or failures of essential third-party infrastructure.
Where such circumstances affect a consumer purchase, statutory rights concerning performance, cancellation and reimbursement remain unaffected.
GOVERNING LAW AND CONSUMER PROTECTION
German law applies.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
If you are a consumer whose habitual residence is outside Germany, this choice of law does not deprive you of mandatory consumer protections that would apply under the law of your country of habitual residence where those protections cannot lawfully be excluded by agreement.
Nothing in these Terms limits mandatory rights provided by applicable consumer-protection law.
JURISDICTION
The courts determined by applicable procedural law have jurisdiction.
These Terms do not establish an exclusive German place of jurisdiction for consumers where such an agreement would not be legally permitted.
Where the contracting party is a merchant, legal person under public law or special fund under public law, a jurisdiction agreement may apply to the extent permitted by law.
SEVERABILITY
If an individual provision of these Terms is wholly or partially invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law.
The applicable statutory provision takes the place of the invalid or unenforceable provision.
Nothing in this clause is intended to preserve or rewrite a contractual term that is invalid under mandatory consumer law.
NO WAIVER
A delay or failure by FRENZY HAUS to exercise a right does not constitute a waiver of that right.
A waiver is effective only where legally valid and clearly expressed.
CONTACT
Questions concerning these Terms, the FRENZY Shop or the use of our websites may be directed to:
Noah Cruz
Email: office@frenzyhaus.com
Website: frenzyhaus.com
© 2026 Frenzy Haus. All rights reserved.
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